
I'm a User Researcher with 6+ years of experience shaping digital products across sports, entertainment, e-commerce, and health tech. I lead end-to-end research strategy across complex product ecosystems, partnering with Product, Design, and business teams to uncover user needs, navigate ambiguity, and turn behavioral insights into actionable product direction.
Whether I'm exploring emerging AI applications, improving the fan experience, or identifying friction in e-commerce journeys, I bring a strategic and pragmatic approach to research—connecting what people need with what businesses aim to achieve.
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Bleacher Report · September 2026
A 500-person cold-start study of the Bleacher Report app to find out what makes new and lapsed users decide not to return after their first session.
Methods: Unmoderated think-aloud, Thematic sentiment coding
View case studyTCM · July 2025
A two-phase survey and moderated usability study of TCM.com's Schedule page to understand how classic film fans use it today and compare three proposed redesign concepts.
Methods: Remote survey, Moderated usability testing
View case studyHarryPotter.com · April 2025
A mobile unmoderated study of three registration placements in the Hogwarts Sorting Hat experience on HarryPotter.com.
Methods: Unmoderated usability testing, Comparative prototype testing
View case studyHarryPotterShop.com · Summer & Winter 2024
A two-round benchmark of HarryPotterShop.com combining a large fan survey and repeated mobile task testing before and after a site redesign.
Methods: Visitor survey, Moderated usability testing
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